Instead of enlisting up a series of what to watch, try and spend some time on which tech trends are shaping up the ecommerce business horizon today. Artificial intelligence, software-defined networking, hyper-convergence, Internet of Things, and cyber security – these terms gathered a lot of mass in the cyber sphere in the enterprise ecommerce solutions, and continue to be the buzzwords in the first quarter of 2017. Let’s read more about these trends in detail which would be helpful to create online store:
Artificial Intelligence:
Smart machines and intelligent apps might be the next trend to follow. These apps will be able to harness the power of machine learning and artificial intelligence algorithms to find faults, make recommendations, and auto correct problems. You can use them to increase productivity or to increase customer satisfaction.
Internet Of Things (IoT):
More connected devices are becoming part of the IoT network. Even the big players are also entering the market with their own solutions like IBM, Google, and Microsoft, amongst those who are trying to capture this market. Future infrastructure planning might require an understanding of robotics and safety precautions for physically moving parts. IoT could take IT into new territories of planning and management. Chatbots And Software networking:
Neither business social networking nor the chat-room type of workplace communication is anything new. Slack, a business-focused messaging platform provider, has evolving messaging apps beyond simple text communication tools to include commerce, file sharing, artificial intelligence, and more. Soon enough, its unprecedented growth enticed some big players like Microsoft and Facebook to enter the market as well.
Augmented And Virtual Reality:
The biggest impact in the day-to-day use of AR and VR technology will probably be in the work-space adoption. Workers will be able to communicate and collaborate using these technologies. It will become as common as a phone call. With major players like Microsoft, Facebook, and Google trying to bring the best products to the market, 2017 should be a great year for AR and VR.
Source: SaaSGeek
Author - Pragyan SharmaContent Writer at Buildabazaar - Best enterprise ecommerce platform in India.
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Many businesses that sell online fail to realize that bad reviews are actually easy to deal with. And can actually have a positive effect on their online stores. And the best way to combat bad reviews is –simply get more good ones. So, here are 7 simple steps to handle those negative reviews and turn those customers into happy ones: Understanding How Reviews Work: The critical thing to note is that the mental gap between reading a review and making a decision to purchase from a business is ridiculously small. And typically results in a yes/no decision almost immediately. Publishing Bad Reviews: Be human, empathetic, apologetic and demonstrating that they genuinely want to make the upset customer happy. Your eCommerce software provider should show that you care about the issue and have resolved it with a public response. Responding Promptly: It may also be the catalyst that results in a person who had a bad experience with your business giving you a second chance. Responding promptly and in good manners might make your customer feel you know them. Sending Private Messages: Your private messages can elaborate on more details than you may want to discuss publicly. Especially if your company deals with confidential information or services. It will also help you in collecting more reviews from as many of your customers as possible. Highlighting The Positives: There are some hidden positives in all the bad reviews too. If every review abounds with four- and five-star ratings, potential customers could become suspicious. As paradoxical as it sounds, negative reviews can contribute to building trust, rather than diminish it. Monitoring Your Online Presence: Social media management tools such as Hootsuite or Sprout Social also have built-in monitoring capabilities. You would be able to monitor your customers and how they are reacting and responding to your products and reviews. Sharing Reviews With Employees: Sharing positive reviews helps establish a standard. They can help demonstrate the kind of work that you believe the whole team should be striving towards. Keep an eye out for five-star reviews that give a shout-out to a specific employee. AuthorPragyan Sharma |
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Renowned in Buildabazaar for her “out of the box” approach, Her obsession is to reach optimal production outcomes and achieve great results for the company. She has been instrumental in branding the company and building the online business.She loves watching movies and big fan of Shah Rukh Khan. Archives
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